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Q&A

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Q&A

Questions about our facilities

Q I have always allowed my dog to roam free around my home at night. What are arrangements like for sleeping?
A

As a rule, dogs are kept in their own beds during the night (crates about the size of a baby’s bed).

Q I’m concerned about bed sores because my dog isn’t very mobile…
A

Our dog beds are made from cushioned EVA resin with an excellent safety record.
They are resistant to scratching or soiling, and remain slip-resistant even when wet. We also lay out beds in units, in the interests of hygiene and cleaning.

Q What sort of conditions do you provide for dogs? Is there a member of staff on duty overnight?
A

Dogs of all sizes are kept indoors, with cooling during summer at temperatures of 28˚C or higher, and heating in winter at temperatures of 20˚C or lower. Although we do not go round to check on dogs overnight, during the hours from 19:00 to 8:00, we keep dogs in an ICU oxygen enclosure if they are in poor physical condition or if they are elderly and have undergone medical treatment.

Questions about admission

Q Can I cancel my contract at any time?
A

Yes, you can. Costs will be calculated as of the date of cancellation.

Q My dog can’t roll over anymore. Can you still take him/her?
A

Yes, we can. We take in all elderly dogs, without discrimination.

Q I don’t live near Wakayama. Can you still take my dog?
A

Yes, we can. Either…
1. You can bring your dog to us directly;
2. You can arrange to transport your dog at your own expense; or
3. A member of staff will come to collect your dog (you will be liable for all transport expenses)

Q Can you continue giving my dog the same medication they have at home?
A

We will either ask you to provide daily medication, or we will have our dedicated vet give your dog the same or equivalent medication themselves.

Q My dog will only go to the toilet when out on a walk. Do you give dogs plenty of walks?
A

As a rule, dogs are exercised in our dog run or in our rooftop walking area.

Q What do I need to bring with my dog?
A

When you first bring in your dog, please bring with you identification as the dog’s owner, your personal seal/stamp, dog license, and certificates or records proving that your dog has been vaccinated against rabies and other infectious diseases.
Please also bring with you your dog’s favorite toy, and a blanket or towel that smells of the dog or their owner, if possible. If your dog has things that they are used to like that, it will help alleviate stress at first. As a rule, we ask owners to bring in the same food that their dog has eaten previously (subject to consultation).

Q What happens if my dog dies soon after admission?
A

We would contact you immediately in such an event. If we do not receive contact or instructions from you within 24 hours of your dog’s death however, we would have to continue with cremation arrangements ourselves.
In such an event, you would be liable for all related expenses. Any refunds due would be calculated on a monthly (annual) basis.

Q My dog is currently four years old. I got a job transfer and am unable to have a dog for a while. Would you be able to provide long-term services?
A

We would be able to look after your dog on a pet hotel basis.